Shipping & Returns

 

Shipping Domestic

We aim to dispatch items 2-3 working days after the confirmation of your purchase. All customers will be provided with tracking information when their order is dispatched. We ship our product by Royal Mail First Class services, and can arrange next day delivery if needed. Please get in touch for prices.

Shipping International

We do ship internationally, if within Europe shipping starts at £9.95. Further afield your shipping will be calculated based on the weight of your order. We will ship through Royal Mail/Parcel Force International tracked and signed. If your order is to be delivered outside the European Union, you may be charged for local import duties and custom charges on the arrival of the goods in your country, this is out of our control. These rules vary by country and your local government determines duty and customs charges, contact your local customs office for further information. If you do have a query about shipping please get in touch.

Returns

If you are in anyway unhappy with your goods you may send them back for an exchange or full refund within 14 days of receipt. Please send items back to: Dohm Shop 20 Sneinton Hollows, Nottingham, NG2 4AA. We ask that you return the goods unused, with all original tags intact. Please enclose your supplied invoice. Unfortunately, we cannot refund or exchange used or customer damaged goods (you statutory rights will not be affected). Please note we are not responsible for return postage. When you returns goods please retain proof of postage from your shipper. Without this we cannot be held responsible for any items that fail to reach us.